Support

Easy, follow the steps below to renew your course access and continue where you left off without losing course progress.

Account access expires one (1) year from your original order date. If your account shows a “Blocked” or “Not Activated,” status, your account is expired.

If you would like to complete your course without having to start from the beginning, you will need to re-enroll and pay the registration fee to continue where you left off without losing course progress.

Follow the Steps Below to Re-enroll:

  1. Register and pay the course fee: Click HERE to Register
  2. Once you register, disregard the “new” username
  3. Send us an email at Support@ParentTaughtDrivingCourse.com 
  4. Subject Line: “Re-Enroll”
  5. Include your new order number
  6. Include the original “username”

 

Please note that without the original username, we cannot reactivate your original account.

We have to manually unlock your original account, so please allow 24-48 hours, after you submit your email, for us to process your request and unlock your original account.

 We will send you an email notification once your original account is unlocked.

CLICK HERE to RE-ENROLL

Account access expires one (1) year from your receipt “Order Date.”

If your account shows a “Blocked” or “Not Activated” status, your account is expired. However, you can renew your account access and complete your course, without losing progress. See below:

Follow the Steps Below to Re-enroll:

  1. Register and pay the course fee: Click HERE to Register
  2. Once you register, disregard the “new” username
  3. Send us an email atSupport@ParentTaughtDrivingCourse.com 
  4. Subject Line: “Re-enrolled”
  5. Include your new order number
  6. Include the original “username” 

 

  We have to manually unlock your original account, so please allow 24-48 hours, after you submit your email, for us to unlock your original account.

 We will send you an email notification once your original account is unlocked.

CLICK HERE TO REGISTER

If your student completed all of the state-mandated parent taught driver education course requirements (Modules 1-12 and the 14 & 30 Hour Driving Logs), but your account expired before you completed the process or you just need another copy of your DE964 Certificate of Completion, we are happy to help.

Please note that there is a $25 service fee to process your request.

Request a Copy of Your DE964 Certificate of Completion:

  • Pay the $25 Service Fee
  • Once you complete the Request Form and submit the $25 Service Fee, you will receive an email-receipt with instructions & information necessary for us to process your DE964 certificate request.
  • You MUST submit the original account Username & Student’s Full Legal Name.
  • Please Note: Without the student’s full legal name and the original account username, we cannot access your original account to process your DE964 Certificate request.
  • Please Note: There are NO Refunds for inadvertent or accidental “$25 Service Fee,” registrations. Make sure that your student used our service, before paying the $25 fee.

Once you complete the Service Fee registration, you will receive an email-receipt with instructions.

You MUST submit your request-email, in order for us to be able to process your form.

Our Help Desk is Available Monday – Friday 9 a.m. – 6 p.m. CST.

DE964 Certificate Requests are processed Monday – Friday 10-4pm CST.

DE964 Certificate Requests received on Fridays after 6pm, and on Weekends & Holidays will be processed the next business day.

  • Please Note: Without the student’s full name and the original account username, we cannot process your transfer request.
  • Please Note: There are NO Refunds for inadvertent or accidental “$25 Service Fee,” registrations. Make sure that your student used our service, before paying the $25 service fee.
  • Please Note: If your student has NOT completed the course requirements, and you would like to re-enroll to have them complete the remaining course requirements, please refer to “Technical Support” question #1.

(REQUEST DE964)

To request a Transfer to a Commercial Driving School, please complete the Service Request form and choose “Transfer to a Commercial School” option. 
 
Please note that there is a $25 Service Fee to process your “Transfer” certificate. The “Transfer” certificate will be emailed to the address you provide in the Service Request Form. 
 
IMPORTANT: Most Commercial Driving Schools will NOT accept a “Transfer” if the student has not already completed all of the State-Mandated Classroom Requirements.
 
Do NOT complete the Service Request Form or pay the $25 Service Fee for a Transfer if you have NOT completed your classroom requirements (Modules 1-12).
 
PLEASE NOTE: There are NO Refunds for inadvertent or accidental “$25 Service Fee,” requests. Make sure that your student used our specific course and has completed the classroom requirements, before paying the $25 service fee.
 
If you are unsure if your student has completed the state-mandated classroom requirements or was enrolled in our course, please send us an email to Support@ParentTaughtDrivingCourse.com with the student’s Full Name, and DOB, and we are happy to check our data base.
 
If you are certain that your student was enrolled in our course and completed Modules 1-12 and would like to request a Transfer to a Commercial Driving School, to complete your Behind-the-Wheel (In-Car) instruction requirements, please click HERE to complete the Service Request Form.

Once you complete the Service Fee Registration, you will receive an email-receipt with instructions & information necessary for us to process your Transfer DE964 certificate.

1. We will need the original account Username & Student’s Full Name and DOB.

2. We will need the registered student’s 8 digit Learner License “Permit” number

3. We will need the Name & Address of the school to which you are transferring.

Please Note: Without the student’s full name and the original account username, we cannot access your original account to process your transfer request.

Please Note: There are NO Refunds for inadvertent or accidental “$25 Service Fee,” registrations. 

Make sure that your student has completed the classroom requirements, before paying the $25 service fee, 

 
 
Our Help Desk is Available Monday – Friday 9 a.m. – 6 p.m. CST.
Transfers are ONLY processed Monday – Friday 12-4pm CST (Except on Holidays)
The Transfer Certificate will be emailed to you 24-48 hours after you submit the Service Fee, and after we receive your email with the name and address of the school to which you’re transferring.
Transfer Requests received on Fridays after 4pm CST, on Weekends and on Holidays will be reviewed the next business day.
 

No worries, the username is the registered student’s first name, middle initial (if any) and last name (lowercase and one word).

For example, John Q Doe = johnqdoe (username).

We do not have access to passwords, but you can reset your password by clicking here.

Note that the “password, reset link” will be sent to the email address associated with your account.

NOTE: Account access expires one (1) year from your receipt “Order Date.”

If your account shows a “Blocked” or “Not Activated” status, your account is expired. However, you can renew your account access and complete your course, without losing progress, please scroll up and refer to question #2; 👍

No worries, Click HERE to Request a New Password.

Note that the “password, reset link” will be sent to the email address associated with your account.

NOTE: Account access expires one (1) year from your receipt “Order Date.”

If your account shows a “Blocked” or “Not Activated” status, your account is expired. However, you can renew your account access and complete your course, without losing progress, please scroll up and refer to question #2; 👍

If you are currently enrolled in our course and need assistance, please login & refer to the “Help” tab in the Account Dashboard.

GET STARTED!